27 Thursday, February
7:15AM – 8:15AM:
Breakfast at Lutie’s
8:30AM – 10:45AM: Session 1
Stakeholder Alignment Problem: The end user, insurance parties and restoration company have conflicting agendas. What methods can we employ to align the parties and work towards a shared solution?
10:45AM – 11:00AM: Morning Break
11:00AM – 12:30PM: Session 2
Effective Communication Challenge: Most surveys identify communication as the single greatest issue during a restoration project, but few can articulate what good looks like. What is the best practice that addresses market priorities, prevents policyholder alienation, ensures scope alignment, minimizes business interruption, and sets clear expectations regarding coverages?
12:30PM – 1:30PM: Lunch Break
1:30PM – 3:00PM: Session 3
Pricing Disputes: The industry has created pricing tension between parties that is creating negative behaviors and inefficiencies. What measures can be taken between parties to better align restoration pricing with industry and insurance guidelines to proactively prevent disputes while driving the best cost outcomes?
3:00PM – 3:30PM: Afternoon Break
3:30PM – 5:00PM: Session 4
Timelines Continue to Extend: The average timeline from an initial claim to final payment is extending by weeks every year. How can we better partner through documentation and an efficient project closeout process to meet industry standards, streamline approvals, reduce the overall timeline, and prevent project dissatisfaction on both sides?
6:00PM:
Dinner at Geraldine’s
605 Davis St, Austin, TX 78701