BLUSKY QUALITY ASSURANCE PLEDGE
We pledge to create an exceptional BluSky customer experience through our actions, teamwork, and genuine caring for the customers' personal needs. An exceptional customer experience results in a successful project. BluSky ensures it delivers successful projects by providing our customers with quality workmanship, safe job sites, and operational excellence. We want every customer to have full confidence in BluSky. Quality is our culture.
It all begins with our CREDO – We pledge to create an exceptional BluSky customer experience through our actions, teamwork, and genuine caring for the customers’ personal needs. This is BluSky’s unwavering commitment to customer service.
With multiple offices and our National Operations team throughout the US, we are able to provide commercial, industrial, governmental, healthcare, and multifamily restoration, renovation, environmental, and roofing services. BluSky’s trained specialists are positioned to respond to your needs at any time, day or night.
One call to our 24/7/365 emergency hotline activates a rapid response team of experienced professionals who will quickly stabilize the situation, mitigate “secondary damages”, and begin the restoration process. Emergency services provided immediately after a fire has been put out or a flood happens can stop the damage from spreading, stabilize your building structures, and result in a more efficient, affordable restoration process.
Just ask our customers. 96 percent say they would hire us again, which tells us we’re doing a pretty good job of achieving our goal to raise the bar for disaster restoration services.
BluSky Quality Assurance Program
In the vast majority of our projects, BluSky is the general contractor—commonly referred to as the “captain of the ship”— in control and responsible for the management of the overall project. BluSky utilizes qualified trade partners who undergo a thorough screening process. Common trade partners include framers, electricians, plumbers, painters, and both semi-skilled and general labor. Our trade partners are regularly evaluated before, during, and at the completion of projects.
Before a trade partner is approved to work on a BluSky project, they must submit to a rigorous application process, including ongoing reference and safety checks, verification of all insurance and licensing requirements, as well as mandatory compliance with all federal and state laws and regulations.
Key Elements Include
- A pre-qualification and certification process
- Random audits to ensure workforces are being paid fairly, accurately, and on-time
- Unannounced job site checks
- Annual Quality Assurance certification by BluSky of trade partners and staffing providers
- Ongoing review by BluSky Risk Management to ensure OSHA, EPA, and all other regulatory checks are performed with independent verification of trade partner references
- Suitability evaluation of trade partners to work on certain projects based on experience
- Review of daily accountability reports on job sites, including timecards, & communication expectations
Projects Around The Country
At any given time, BluSky is actively working on thousands of projects around the country, completing tens of thousands of jobs annually in 40+ states annually. Year after year, approximately 96% of our customers say that they would recommend using us again for their next repair.
We’ve achieved this degree of success over the long history of our company by focusing on four key components from our Quality Assurance Program: Highly Qualified Trade Partners, Operational Excellence, Safety, and Customer Service.
GuildQuality is a third-party customer satisfaction survey administrator.